Job Title:Automotive Service / Sales ManagerLocation Available:CBA Gilbert: 1245 E. Pecos Road, Gilbert, AZ, 85295 Job Overview:As a Service/Sales Manager with Christian Brothers Automotive, you are the person our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment in their vehicle. Due to these reasons, you play a significant role in building relationships with our guests. Our Service Managers are responsible for guiding our guests through the entire repair process, keeping them informed about the status of their vehicle, and ensuring their satisfaction before they leave our facility.The Service/Sales Manager has responsibility for all customer facing daily operation of the business. Responsibilities include, but are not limited to, sales activities, front counter staff management, quality of work, guest satisfaction, revenue generation, profit margin, and other goals as assigned by the Owners. All office sales personnel report directly to the Service/Sales Manager.Responsibilities include, but are not limited to:Implement Christian Brothers Automotive standard operating procedures to achieve store sales and profitability goalsManage the front counter staff through positive motivation, leading by example, and showing your support for the shop’s and team members’ success.Hold direct reports accountable for duties, business objectives, teamwork, and shop culture.Participate in developing local marketing activitiesHire and train Service Advisor employeesManage customer escalations and partner with the Operations Manager and Owners as needed to resolve issues.Manage all front counter staff employees through coaching, mentoring, and skill development.Develop, document, and implement SOP for third-party warranty processingDevelop and implement all sales techniques and strategies utilizing CBAC best practices and toolsBecome a team expert to assist with the use of the point of sale system, shop flow application, and other software applications/toolsRepresent the business Owners and CBA Brand in a professional and ethical manner.Other duties may be assigned